Shipping Information

Processing Time

All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates & Delivery Times

• Standard Shipping: £2.99 (2-3 business days)

Return Policy

We want you to love your purchase! If you're not completely satisfied, we offer a hassle-free return policy.

Return Eligibility

• Items must be returned within 14 days of delivery.
• Products must be unused, in original packaging, and in the same condition as received.

How to Return an Item

1. Contact our Customer Service team at return@lumenailuk.com to initiate a return.
2. Our team will provide you with a return authorization and shipping instructions.
3. Pack your items securely and return them to the address provided.

Refunds
Once we receive and inspect your return, we’ll process your refund to the original payment method within 3-5 business days. You will receive a confirmation email once your refund is completed.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect.
• We recommend using a trackable shipping service, as we are not responsible for lost or undelivered return packages.

Exchanges
At this time, we do not offer direct exchanges. To exchange an item, please return it for a refund and place a new order for the desired item.

For any questions or concerns, please contact us at return@lumenailuk.com We’re here to help!